FAQ's

FAQ Page
Where do you ship from?
From Melbourne and Brisbane
What payment methods do you accept?
  • ApplePay
  • GooglePay
  • Visa
  • Mastercard / Maestro
  • PayPal
How long does it take to dispatch my order?
  • We print every item to order, usually it takes 2 to 3 working days
  • Over the last 4 weeks the average has been: 1.4 working days
How long should I wait before contacting you about a missing delivery?
If the delivery time for your area is stated as, for example, 2-3 days, then you should contact us on day 4... Our policy on failed deliveries.
There's a problem with my order, how should I proceed?
You should contact us by email no later than 14 days after receipt of the order...
I've made a mistake with my order. Can I change an item to something else or amend my address?
Yes you can make changes to your order, so long as it hasn't gone into production...
Can I pay extra to have my order shipped quicker or by a different delivery method?
We are unable to offer either of these extras.
Do you accept returns?
We do not accept size swaps. Please make sure you check the manufacturer's measurements...
I have not received my order yet. What should I do?
  • All our orders are sent by trackable shipping methods...
My order tracker says "Delivered" but I do not have it, what should I do?
  • Check if it has been left in a safe place near your door...
When is something considered officially lost?
  • The industry standard is 30 days from shipment...
Something is missing from my order, what should I do?
  • Drop us a message and we'll check it for you.
Do you have a physical store that I can visit?
We don't have a physical store to visit.
Are you a real company? Am I going to get scammed? What if something goes wrong?
  • Soul Tees is a well-established business...
Who is responsible for the payment of import duties?
You will not have custom duties to pay, we ship from Australia.